Privacy Policy

1. Who we are (provider identification)

If you contact us or conclude any remote agreement through our website in Ukraine, the provider information is made available here, as required by the Law of Ukraine “About electronic commerce” (03.09.2015 No. 675-VIII).

• Business: microcraftsys.com (LLC)
• Address: 7A Shevchenko Ave, Kyiv, 01030, Ukraine
• Contact email: contact@microcraftsys.com
• Contact phone: +380 937 128 6855
• EDRPOU (registration id): 67253440
• Legal representative: Lucas Meyer, Managing Director

VAT note: Single tax payer; VAT optional.

2. Personal data we collect

We may collect personal data you provide directly, such as:

• contact details (name, email address, phone number);
• information you include in your message when you send a contact/lead request;
• data related to your device/browser and website usage (which may be personal data when it can identify or profile you);
• cookie/analytics identifiers, if enabled, and information derived from them.

3. Purposes and lawful bases

We process personal data in accordance with the Law of Ukraine “On Protection of Personal Data” (01.06.2010 № 2297-VI). Depending on the context, the legal basis may include:

• responding to inquiries and handling contact/lead submissions;
• contract preparation and performance where applicable to remote agreements;
• fulfilling legal obligations (including record-keeping);
• your consent where required (including for certain cookie/identifier uses).

For online/remote contracting, we provide the required pre-contract/contract information and enable you to review terms before agreeing, as required by the Law of Ukraine “About electronic commerce” (03.09.2015 No. 675-VIII).

4. Cookies and analytics

We may use cookies or similar technologies to make the site work properly and to understand usage. When such technologies can identify or profile users, they are treated as personal data processing under the Law of Ukraine “On Protection of Personal Data” (01.06.2010 № 2297-VI).

If your browser allows it, you can change cookie settings. Where consent is required, we will obtain it for relevant non-essential tracking.

5. How we share personal data

We may share personal data with:

• service providers that help us operate the website (e.g., hosting or technical support);
• professional advisers (legal/accounting) when needed;
• authorities, if disclosure is required by law.

We require these partners to process personal data in accordance with applicable Ukrainian data protection rules.

6. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy and in accordance with applicable legal requirements. When data is no longer needed, we take reasonable steps to delete or anonymize it.

7. Security measures

We implement organizational and technical measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, but we take security seriously.

8. Your rights

Under Ukrainian law, you may have rights regarding your personal data, including access to your data, correction, deletion (where applicable), and restriction of processing, as provided by the Law of Ukraine “On Protection of Personal Data” (01.06.2010 № 2297-VI).

If you are a consumer (private person) and you have a complaint about remote services or related issues, we will consider your complaint and support dispute resolution. The requirement for consumer protection and complaint/dispute handling (including out-of-court routes referenced by law) is set out in the Law of Ukraine “On Consumer Rights Protection” (12.05.1991 № 1023-XII) and the Law of Ukraine “On Consumer Rights Protection” (від 10.06.2023 № 3153-IX).

9. How to contact us about privacy

To exercise your rights or ask privacy questions, contact us using the details below: